Our Return Policy in short
Return Policy

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If for some reason there is damage or defect to your item, please give notification immediately.

All damaged or defective items must be returned in the condition in which you received it. Indicate in an attached letter, why you are returning the item(s). 


Return Conditions

You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. AIME&MIA suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. If the product is damaged during transport and returned for exchange, AIME&MIA is responsible for payment. If the product is damaged or lost when you return it, you are responsible for payment.

AIME&MIA will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. AIME&MIA is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, AIME&MIA reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: contact@aime-e-mia.com